/** @format */

:root {
    --ht-primary: #3b82f6;
    --ht-primary-hover: #2563eb;
    --ht-primary-dark: #243c8b;

    --ht-bg: #070a13;
    --ht-surface: #0a0e1a;
    --ht-surface-2: #0e1424;
    --ht-border: rgba(55, 65, 81, 0.5);
    --ht-border-strong: rgba(55, 65, 81, 0.9);

    --ht-text: #ffffff;
    --ht-text-soft: #9ca3af;
    --ht-text-muted: #6b7280;

    --ht-green: #4ade80;
    --ht-green-bg: rgba(74, 222, 128, 0.12);
    --ht-red: #f87171;
    --ht-red-bg: rgba(248, 113, 113, 0.12);
    --ht-yellow: #facc15;
    --ht-yellow-bg: rgba(250, 204, 21, 0.12);

    --ht-radius-card: 16px;
    --ht-radius: 10px;
    --ht-radius-sm: 8px;
}

html,
body {
    background: var(--ht-bg) !important;
    color: var(--ht-text) !important;
    -webkit-font-smoothing: antialiased;
}
body * {
    border-color: var(--ht-border);
}
.cap-font-sans-semibold {
    font-weight: 600 !important;
}
.cap-font-sans-bold {
    font-weight: 700 !important;
}
a {
    color: inherit;
}

.wrapper {
    max-width: 940px;
    margin: 0 auto;
    padding: 28px 18px 48px;
}

/* ---------- header ---------- */
header {
    display: flex !important;
    align-items: center;
    justify-content: space-between;
    gap: 16px;
    margin-bottom: 24px;
}
header .title {
    margin: 0 !important;
    font-size: 22px !important;
    font-weight: 600 !important;
    color: var(--ht-text) !important;
    letter-spacing: -0.01em;
}

/* ---------- buttons ---------- */
.button,
.open-ticket {
    display: inline-flex !important;
    align-items: center;
    gap: 8px;
    padding: 10px 18px !important;
    border: 1px solid transparent !important;
    border-radius: var(--ht-radius) !important;
    font-size: 13px !important;
    font-weight: 600 !important;
    line-height: 1 !important;
    text-decoration: none !important;
    cursor: pointer;
    transition:
        background-color 0.2s ease,
        border-color 0.2s ease,
        color 0.2s ease,
        transform 0.2s ease,
        box-shadow 0.2s ease !important;
}
.button--blue,
.open-ticket {
    background: var(--ht-primary) !important;
    color: #fff !important;
}
.button--blue:hover,
.open-ticket:hover {
    background: var(--ht-primary-hover) !important;
    transform: translateY(-1px);
    box-shadow: 0 8px 24px rgba(59, 130, 246, 0.25) !important;
}
.button--blue svg,
.open-ticket svg {
    fill: currentColor !important;
}
.button--reverse {
    background: var(--ht-surface) !important;
    color: #fff !important;
    border-color: var(--ht-border-strong) !important;
}
.button--reverse:hover {
    background: var(--ht-primary) !important;
    border-color: var(--ht-primary) !important;
    color: #fff !important;
}
.button--icon-lone {
    padding: 9px !important;
}
.button--disabled {
    opacity: 0.35 !important;
    pointer-events: none;
    transform: none !important;
    box-shadow: none !important;
}

/* ---------- filter menu ---------- */
.menu {
    display: flex !important;
    align-items: center;
    justify-content: space-between;
    gap: 12px;
    margin-bottom: 16px;
}
.menu-filters {
    display: flex !important;
    gap: 4px;
    list-style: none !important;
    margin: 0 !important;
    padding: 4px !important;
    background: var(--ht-surface) !important;
    border: 1px solid var(--ht-border) !important;
    border-radius: var(--ht-radius) !important;
}
.menu-filter {
    margin: 0 !important;
}
.menu-filter a {
    display: block;
    padding: 7px 15px !important;
    border-radius: 7px !important;
    font-size: 13px !important;
    font-weight: 600 !important;
    color: var(--ht-text-soft) !important;
    text-decoration: none !important;
    transition:
        background-color 0.18s ease,
        color 0.18s ease;
}
.menu-filter a:hover {
    color: #fff !important;
}
.menu-filter--active a {
    background: var(--ht-primary) !important;
    color: #fff !important;
}
.refresh-data {
    display: inline-flex !important;
    align-items: center;
    gap: 6px;
    font-size: 13px !important;
    font-weight: 600 !important;
    color: var(--ht-text-soft) !important;
    text-decoration: none !important;
}
.refresh-data:hover {
    color: var(--ht-primary) !important;
}
.refresh-data svg {
    fill: currentColor !important;
}

/* ---------- tickets container ---------- */
.tickets {
    background: var(--ht-surface) !important;
    border: 1px solid var(--ht-border) !important;
    border-radius: var(--ht-radius-card) !important;
    overflow: hidden;
}
.tickets-legend,
.ticket {
    display: grid !important;
    grid-template-columns: 1fr 150px 120px 60px;
    align-items: center;
    gap: 14px;
    padding: 15px 20px !important;
}
.tickets-legend {
    background: var(--ht-surface-2) !important;
    border-bottom: 1px solid var(--ht-border) !important;
    font-size: 10px !important;
    font-weight: 600 !important;
    letter-spacing: 0.06em;
    text-transform: uppercase;
    color: var(--ht-text-muted) !important;
}
.tickets-list {
    list-style: none !important;
    margin: 0 !important;
    padding: 0 !important;
    background: var(--ht-surface) !important;
}
.ticket {
    background: var(--ht-surface) !important;
    border-bottom: 1px solid var(--ht-border) !important;
    transition: background-color 0.15s ease;
}
.ticket-part {
    background: transparent !important;
    min-width: 0;
}
.ticket:last-child {
    border-bottom: 0 !important;
}
.ticket:hover {
    background: rgba(59, 130, 246, 0.05) !important;
}
.ticket-subject p:first-child {
    margin: 0 0 3px !important;
    font-size: 14px !important;
    font-weight: 600 !important;
    color: #fff !important;
}
.ticket-subject p:last-child,
.ticket-date p {
    margin: 0 !important;
    font-size: 12px !important;
    color: var(--ht-text-muted) !important;
}
.ticket-date p:first-child {
    color: var(--ht-text-soft) !important;
    font-weight: 500 !important;
}

/* ---------- status badges ---------- */
.badge {
    display: inline-block;
    padding: 4px 11px !important;
    border-radius: 999px !important;
    font-size: 10px !important;
    font-weight: 700 !important;
    letter-spacing: 0.03em;
    text-transform: uppercase;
}
.badge--red {
    background: var(--ht-red-bg) !important;
    color: var(--ht-red) !important;
}
.badge--green {
    background: var(--ht-green-bg) !important;
    color: var(--ht-green) !important;
}
.badge--yellow,
.badge--orange {
    background: var(--ht-yellow-bg) !important;
    color: var(--ht-yellow) !important;
}

/* ---------- pagination ---------- */
.tickets-controls {
    padding: 14px 20px !important;
    background: var(--ht-surface-2) !important;
    border-top: 1px solid var(--ht-border) !important;
}
.controls-browse {
    display: flex !important;
    gap: 8px;
    justify-content: flex-end;
}
.controls-browse .button {
    background: var(--ht-surface) !important;
    border: 1px solid var(--ht-border-strong) !important;
}
.controls-browse .button:not(.button--disabled):hover {
    background: var(--ht-primary) !important;
    border-color: var(--ht-primary) !important;
}
.controls-browse svg {
    fill: currentColor !important;
}

/* ---------- empty state ---------- */
.tickets-empty,
.message-no-data,
.tickets-list:empty::after {
    display: block;
    padding: 56px 20px !important;
    text-align: center;
    color: var(--ht-text-muted) !important;
}

/* ================================================================
   TICKET DETAIL / CONVERSATION VIEW
   ================================================================ */

/* ---------- detail header ---------- */
.title-action {
    display: flex !important;
    align-items: center;
    gap: 12px;
}
.title-action .title {
    margin: 0 !important;
    font-size: 20px !important;
    font-weight: 600 !important;
    color: #fff !important;
}
.see-all-tickets {
    font-size: 13px !important;
    font-weight: 600 !important;
    color: var(--ht-text-soft) !important;
    text-decoration: none !important;
}
.see-all-tickets:hover {
    color: var(--ht-primary) !important;
    text-decoration: underline !important;
}

/* ---------- context / metadata bar ---------- */
.context {
    display: flex !important;
    align-items: center;
    justify-content: space-between;
    flex-wrap: wrap;
    gap: 10px 16px;
    margin-bottom: 20px;
}
.context-metadata {
    display: flex !important;
    align-items: center;
    flex-wrap: wrap;
    gap: 8px 14px;
}
.context-metadata-entry {
    font-size: 12px !important;
    color: var(--ht-text-soft) !important;
}
.context-metadata-entry .cap-font-sans-semibold {
    color: #fff !important;
}
.context-actions .refresh-data {
    color: var(--ht-text-soft) !important;
}

/* ---------- reply form ---------- */
.form {
    margin-bottom: 28px;
}
.form-field,
.form-field > * {
    background: transparent !important;
    background-color: transparent !important;
    box-shadow: none !important;
}
.form-field {
    position: relative;
    display: block !important;
    border: 1px solid var(--ht-border-strong) !important;
    border-radius: var(--ht-radius) !important;
    background: var(--ht-surface) !important;
    overflow: hidden;
    transition:
        border-color 0.2s ease,
        box-shadow 0.2s ease !important;
}
.form-field:focus-within {
    border-color: var(--ht-primary) !important;
    box-shadow: 0 0 0 3px rgba(59, 130, 246, 0.2) !important;
}
.form-field textarea,
textarea[name='message'] {
    display: block !important;
    width: 100% !important;
    box-sizing: border-box;
    margin: 0 !important;
    padding: 32px 14px 14px !important;
    min-height: 120px !important;
    background: transparent !important;
    color: #fff !important;
    border: 0 !important;
    border-radius: 0 !important;
    font-size: 14px !important;
    resize: vertical;
}
.form-field textarea:focus {
    outline: none !important;
    box-shadow: none !important;
}
.form-field textarea::placeholder {
    color: var(--ht-text-muted) !important;
}
.form-field label {
    position: absolute !important;
    top: 0;
    left: 0;
    right: 0;
    padding: 10px 15px 6px !important;
    font-size: 11px !important;
    font-weight: 600 !important;
    letter-spacing: 0.04em;
    text-transform: uppercase;
    color: var(--ht-text-muted) !important;
    background: var(--ht-surface) !important;
    pointer-events: none;
    z-index: 2;
}
.button-nest {
    position: static !important;
    display: flex !important;
    gap: 10px;
    padding: 0 14px 14px !important;
    margin: 0 !important;
}
.send-reply.button--blue:not(.button--reverse) {
    background: var(--ht-primary) !important;
    color: #fff !important;
}
.send-reply.button--reverse {
    background: var(--ht-surface) !important;
    color: #fff !important;
    border-color: var(--ht-border-strong) !important;
}
.send-reply.button--reverse:hover {
    background: var(--ht-red) !important;
    border-color: var(--ht-red) !important;
    color: #fff !important;
}

/* ---------- file attach ---------- */
.field-attach {
    margin-top: 16px;
    text-align: center;
}
.file-button .button--small {
    padding: 8px 14px !important;
    font-size: 12px !important;
    background: var(--ht-surface) !important;
    color: #fff !important;
    border: 1px solid var(--ht-border-strong) !important;
}
.file-button .button--small:hover {
    background: var(--ht-primary) !important;
    border-color: var(--ht-primary) !important;
}
#file_upload_picker {
    display: none;
}
.file-list {
    list-style: none !important;
    margin: 0 0 10px !important;
    padding: 0 !important;
}

/* ---------- messages ---------- */
.messages {
    display: flex !important;
    flex-direction: column;
    gap: 14px;
}
.message {
    background: var(--ht-surface) !important;
    border: 1px solid var(--ht-border) !important;
    border-left-width: 3px !important;
    border-radius: var(--ht-radius) !important;
    padding: 14px 16px !important;
}
.message--outgoing {
    border-left-color: var(--ht-primary) !important;
}
.message--incoming {
    border-left-color: var(--ht-green) !important;
}
.message-header {
    display: flex !important;
    align-items: center;
    justify-content: space-between;
    gap: 10px;
    margin-bottom: 8px;
}
.message-team {
    font-size: 13px !important;
    font-weight: 700 !important;
    color: #fff !important;
}
.message-date {
    font-size: 11px !important;
    color: var(--ht-text-muted) !important;
}
.message-content,
.message-content p {
    margin: 0 !important;
    font-size: 14px !important;
    line-height: 1.5 !important;
    color: var(--ht-text-soft) !important;
    word-break: break-word;
}
.message-footer {
    margin-top: 10px;
    padding-top: 10px;
    border-top: 1px solid var(--ht-border) !important;
}
.message-author {
    display: inline-flex !important;
    align-items: center;
    gap: 8px;
    font-size: 12px !important;
    font-weight: 600 !important;
    color: var(--ht-text-soft) !important;
}
.message-avatar {
    display: inline-block;
    width: 22px;
    height: 22px;
    border-radius: 999px;
    background-size: cover;
    background-position: center;
    flex-shrink: 0;
}
.message-availability--online {
    color: var(--ht-green) !important;
    font-weight: 500 !important;
}

/* ---------- scrollbar (matches app) ---------- */
::-webkit-scrollbar {
    width: 4px;
    height: 4px;
}
::-webkit-scrollbar-track {
    background: transparent;
}
::-webkit-scrollbar-thumb {
    background: #2563eb;
    border-radius: 25px;
}

/* ---------- responsive ---------- */
@media (max-width: 640px) {
    header {
        flex-direction: column !important;
        align-items: flex-start;
    }
    .menu {
        flex-direction: column !important;
        align-items: stretch;
    }
    .menu-filters {
        justify-content: space-between;
    }
    .tickets-legend {
        display: none !important;
    }
    .ticket {
        grid-template-columns: 1fr auto !important;
        grid-template-areas:
            'subject actions'
            'date    status' !important;
        row-gap: 8px;
    }
    .ticket-subject {
        grid-area: subject;
    }
    .ticket-date {
        grid-area: date;
    }
    .ticket-status {
        grid-area: status;
        justify-self: start;
    }
    .ticket-actions {
        grid-area: actions;
        justify-self: end;
    }
}